We were included in Forbes list of “100 Startups to watch in Colombia in 2025”
We were recognized in the Colombia Early Stage 100 by NuMundo Ventures
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An independent rail outside the card network flow to resolve disputes before a chargeback occurs.
Disputes stay off the acquirer rails
Preserving ratios and avoiding fines.
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How we prevented a chargeback and saved the sale.
01
Customer reports an unrecognized purchase.
Channels: Bank app or via call center
Channels: Bank app or via call center
02
SolverGX alerts the merchant immediately. The merchant has an SLA to respond
03
The merchant shares enriched transaction data to support fraud assessment, including email, address, and item-level details unknown to the issuer.
04
The customer acknowledges the transaction as legitimate, avoiding a friendly fraud chargeback.
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Immediate notification and resolution within hours (72h SLA).
Cases do not go through acquirers.
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Who can benefit from SolverX.
Ecommerce
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Banking
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Payment processors
Receiving disputes in SolverX.
API
Automated response workflow.
Web
The merchant’s analyst can review cases individually in the web console.
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SolverX sends .csv files with cases at the agreed frequency
In app
Customer reports initiate the dispute directly through the mobile banking app.
Configurable notifications via
Email
WhatsApp
Slack
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Benefits for everyone.
Issuer
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Direct savings
Avoid unnecessary chargebacks
Faster resolution
No impact on fraud and monitoring ratios
Reduced operational workload
E-commerce
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Avoid unnecessary chargebacks
Protect key metrics and avoid monitoring programs
Reduce the operational burden of chargeback management and disputes
Customer
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Resolution in hours, with no waiting or frustration
Visibility and control for a better experience
Chargeback protection
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